Refund policy

Our policy lasts 2 days. If 2 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.

Products and product packaging should be in good condition. Meaning, no tears on all sides of the packaging, no signs of alteration on the original state, and complete parts including all screws, stickers, or cards if any.

⚠️ MANDATORY REQUIREMENT — UNBOXING VIDEO COMPULSORY: An unboxing video of the product is a strict and non-negotiable requirement for any return or replacement claim. The video must be a single, unedited, continuous recording that clearly shows: (1) the outer packaging/box before opening, (2) the unboxing process, and (3) the product and its condition inside. Claims submitted without a valid unboxing video will not be entertained under any circumstances.

Please note! If you have received a defective scale model, incomplete scale model parts, or incomplete products, please send an email to kollectibles.official@gmail.com within 48 hours with the customer's name, order number, the mandatory unboxing video, and accompanying pictures/videos of the outer packaging, product packaging, and the specific issue for assessment. Failure to do so will be considered an acknowledgment that you received the package in its entirety and in good condition.

In the event that a shipment is marked as delivered but the receiver has not received it, it is imperative for the receiver to notify us within 48 hours to initiate a Proof of Delivery (POD) request. Failure to inform us within this timeframe will render us unable to request a POD, and the shipment will be considered received by the receiver.

After the 48-hour window has passed from the time of delivery confirmation, we will not be held responsible for the shipment. It is the receiver's responsibility to promptly inform us of any discrepancies to ensure proper resolution.